Support

HERO WORLD is a game with an educational and humanitarian mission: to show how people can build Kindness together. Free gifts of Kindness light up cities and alliances, and leagues make that shared effort visible. The game explores the causes and consequences of Russia's war against Ukraine and offers separate, voluntary ways to help Ukraine and other charitable causes in the real world.

Choose your country and city, then press Kindness +1 on the map. Confirmed gifts light up your selected city and the leagues you support. You can explore as a guest; after 250 confirmed guest gifts, create your Hero to continue giving.

Confirmed guest gifts and eligible guest league choices are attached to your Hero after registration or sign-in in the same browser. Clearing browser data before signing in can prevent recovery of guest progress.

Use Bring Heroes on the game map to share the current country battle. A signed-in Hero can share a personal invitation link; invited people choose their own alliances and causes.

Your personal Kindness is available to use in the ecosystem. Living Kindness measures the current light of a country, city or alliance and determines live rankings. Season and lifetime contributions preserve the historical record.

Each confirmed gift keeps its full Living Kindness for 24 hours, then its live weight is halved every 24 hours. Only the live map and live ranking fade; your personal balance, season total and lifetime contribution do not decay.

Yes. Open Change on the map to choose a different country, city or optional community. New gifts support your new selections; earlier gifts stay with the leagues selected when they were made.

A league wakes when its exact Living Kindness reaches at least one. As older gifts fade, it can sleep again. Give fresh Kindness to help it shine.

Live rankings compare the current Living Kindness of entities in the same league. One gift can appear in each selected league, but it does not multiply your personal balance. Season and lifetime rankings preserve past contributions.

Your party or favorite-politician choice is private. The game may show aggregate league standings, but not a list of people supporting a political option.

New schools, businesses, brands and teams can require moderation before they become verified catalog entries. A pending label is not proof of real-world identity, ownership or endorsement.

Russia and its cities receive no Kindness in this game. A gift made from that destination is redirected to Ukraine and Kyiv, and the interface shows the destination before you give.

Open Quests to see the current goals and your progress. Rewards are granted only after the server confirms an eligible action; practice actions in the introduction do not change real balances.

No. Pressing Kindness +1 on the map is free and does not transfer money. You provide real financial support only if you deliberately choose a cause or project development and complete a separate payment.

An eligible confirmed payment adds 1,000 Kindness per dollar or euro, or per USDT, under the displayed rules. Check the chosen cause, payment network and exact amount before paying; never send a payment based only on a screenshot or an expired payment request.

Keep the payment reference, transaction hash or receipt and contact support below. For a crypto payment, include the network, exact amount and time. Never send your wallet recovery phrase, password or full card number.

Use Support the project from the game footer. This is separate from the charitable causes and helps fund development, education and outreach; read the payment page for its exact terms.

Use password recovery on the sign-in form or the same sign-in method you used to register. You can send a support request without signing in; never send us your password or login code.

Tell us what you tried, what happened, and what you expected. Include the page link, device and browser; a screenshot can help. Remove passwords, payment details and other people’s private data before sending.

Open My requests below. Signed-in history follows your account; guest history belongs to this browser session. We review requests but cannot promise a response deadline.